Rolling League删除 Rolling League / ITT Assist 账号
Delete your Rolling League / ITT Assist account
适用于 Rolling League：iOS（com.hituptennisee.www）、Android（com.duzhenyu.tennisassist，原 Tennis Assist）；以及 ITT Assist：iOS（com.duzhenyu.tennisassistant）、Android（app.rollingleague.ittassist）。覆盖上述应用的 RL、ITT、USTA 三个板块及共享账号。即使卸载 App、无法登录或尚未绑定球员，也可在此发起申请。
Applies to Rolling League on iOS (com.hituptennisee.www) and Android (com.duzhenyu.tennisassist, formerly Tennis Assist), and ITT Assist on iOS (com.duzhenyu.tennisassistant) and Android (app.rollingleague.ittassist), including their RL, ITT and USTA modules and shared accounts. You can start a request even if you uninstalled the app, cannot sign in or have not linked a player.
邮件申请删除 / Request deletion by emailhituptennis@gmail.com
邮件内容由你填写；本页面无需登录。 / You write the email content. No sign-in is required.
账号与数据删除
如何申请
- 发送邮件至 hituptennis@gmail.com，说明你要删除 Rolling League 或 ITT Assist 账号。App 内也可在账号设置中选择“删除账号”。
- 提供登录方式、已知的登录邮箱和可回复邮箱。球员姓名或订单编号仅为帮助定位的选填信息。如使用 Apple 隐藏邮箱或无法访问原邮箱，请说明情况；无需先绑定球员。
- 我们会核实账号控制权，并通过邮件说明需要的信息和处理结果。请勿发送密码、验证码、恢复代码或银行卡资料。不会仅凭公开球员姓名执行删除。
哪些资料会清理
- 共享账号、登录会话和账号与 ITT/USTA 球员的关联；同一账号在关联 App 中使用的共享资料会受影响。
- 账号关联的云端球拍记录、私有计分卡、本人提交的导入记录、个人头像、未来出勤回复和缺席原因、推送注册及个人通知回执。
- RL 报名个人联系方式、出生日期、关联球员及评级资料、约赛可用时间等，历史参赛者名称替换为“已删除球员”。清理个人约赛说明、赛事通知与领奖票据。
- 该账号名下未使用的兑换券和分享码失效。删除账号不会把券或报名身份转给别人。
哪些资料可能保留
公开官方赛事数据及去标识化后的 RL 历史赛程、结果和名次保留。必要订单、支付、退款、券核销和审计记录可能为对账、争议、安全或法律义务保留。仅删除本账号不会清除仍由其他有效账号使用的共同球员数据。备份及安全记录按适用期限清理；功能使用原始事件按14天、活跃安装去重集合按32天到期，匿名每日汇总约395天。申诉工单未设自动到期规则，请附工单编号申请一并处理。我们会说明仍需保留的资料和原因。
还有比赛、退款或付款待处理时
系统可能阻止立即删除尚有未结参赛、付款、已付款候补、退款、返券或占券事项的账号。你仍可通过上方邮箱提出删除请求；我们会说明需要处理的事项，核验并结清后完成删除。账号删除不代替退赛退款申请，也不会撤销已完成的付款。
退出登录、解除绑定或卸载 App 都不等于删除账号。联系方式可在资料页面修改；其他更正、访问或导出请求也可发送至同一邮箱。
Account and data deletion
How to request deletion
- Email hituptennis@gmail.com and say that you want to delete your Rolling League or ITT Assist account. You can also choose Delete account in the app’s account settings.
- Include your sign-in provider, sign-in email if known, and a reply email. A player name or order ID is optional and may help locate your account. Explain if you used Apple Hide My Email or cannot access your original mailbox. A player link is not required.
- We verify your control of the account and explain any required information and the outcome by email. Do not send passwords, verification codes, recovery codes or payment-card details. Public player information alone is not sufficient to authorize deletion.
Data removed or cleared
- The shared account, sign-in sessions and account-to-player links. Shared data used by that account in associated apps is affected.
- Account-linked cloud racket records, private scorecards, your submitted imports, profile photo, future attendance responses and absence reasons, push registration and personal notification receipts.
- Personal RL registration fields including contact details, date of birth, linked player and rating details, and scheduling availability. Historical participant names are replaced with “Deleted player.” Personal scheduling explanations, event notifications and prize-claim tickets are cleared.
- Unused vouchers issued to the account and their shared codes become invalid. Deletion does not transfer vouchers or competition identities to another person.
Records that may remain
Public official match data and de-identified historical RL schedules, results and standings remain. Necessary orders, payments, refunds, voucher-redemption and audit records may be retained for reconciliation, disputes, security or legal obligations. Deleting one account does not remove common player data still used by another valid account. Backups and security records follow applicable retention periods. Raw feature-usage events expire under a 14-day policy, active-installation deduplication sets under a 32-day policy, and anonymous daily aggregates after approximately 395 days. Support tickets have no automatic expiration rule; include ticket numbers if you want them considered for deletion. We explain which data must remain and why.
Unsettled events, payments or refunds
Immediate deletion may be blocked while participation, payment, a paid waitlist entry, a refund, a voucher return or a voucher reservation remains unsettled. You can still start a request by email above. We will explain outstanding items and complete deletion after verification and resolution. Account deletion does not replace an event withdrawal or refund request and does not reverse a completed payment.
Signing out, unlinking a player or uninstalling the app does not delete the account. Contact details can be updated in the profile. Other correction, access or export requests can be sent to the same email.